FAQ | Tender Hearts Home Health

Question 1

How do I get started with home health care?

Accepted Answer

Getting started is simple. Contact our care coordinators by phone or through our online form. We'll discuss your needs, verify your insurance, and coordinate with your physician to create a personalized care plan. Most patients can begin receiving care within 24–48 hours of referral.

Question 2

Do I need a doctor's order to receive home health care?

Accepted Answer

Yes, home health services require a physician's order. Our care coordinators can work directly with your doctor's office to obtain the necessary referral and orders, making the process as smooth as possible for you.

Question 3

What areas do you serve?

Accepted Answer

We primarily serve Peoria County, Illinois and surrounding communities. Contact us to confirm service availability in your specific area.

Question 4

What insurance do you accept?

Accepted Answer

We accept Illinois Medicaid and most major private insurance plans. We also offer self-pay options for patients without insurance coverage. Contact us and we'll verify your benefits at no cost to you.

Question 5

Do you accept Medicare?

Accepted Answer

At this time, we do not accept Medicare. However, we do accept Medicaid and many private insurance plans. Please contact us to discuss your specific coverage and payment options.

Question 6

What if I don't have insurance?

Accepted Answer

We offer flexible self-pay arrangements. Our care coordinators can discuss payment options and help you understand what services may be available to you. We believe cost should never be a barrier to quality care.

Question 7

What types of services do you provide?

Accepted Answer

We offer skilled nursing, pediatric home health, physical therapy, speech therapy, occupational therapy, personal care assistance, and care coordination. Our team can address a wide range of medical and personal care needs in the home.

Question 8

How often will a nurse visit?

Accepted Answer

Visit frequency depends on your care plan and physician orders. Some patients receive daily visits, while others may need care several times per week. Your care plan is tailored to your specific medical needs and goals.

Question 9

Can you care for patients with complex medical equipment?

Accepted Answer

Yes. Our nurses are trained to care for patients with feeding tubes, tracheostomies, ventilators, IV lines, and other medical equipment. We also provide education to family members and caregivers on how to assist safely.

Question 10

Do you provide care for infants and children?

Accepted Answer

Yes. Pediatric home health is one of our specialties. We provide skilled nursing for infants, children, and adolescents, including feeding tube care, tracheostomy management, medication administration, and more.

Question 11

Are your nurses trained in pediatric care?

Accepted Answer

Our pediatric nurses have specialized training and experience in caring for children with complex medical needs. We understand that caring for a child at home requires not only clinical skill but also patience, gentleness, and strong family communication.

Question 12

Will the same nurse visit my child each time?

Accepted Answer

We strive for consistency in care assignments, especially for pediatric patients. Having a familiar nurse builds trust with your child and allows for better continuity of care. We do our best to maintain consistent staffing for each family.

Question 13

Are your caregivers licensed and background-checked?

Accepted Answer

Yes. All of our nurses and aides are fully licensed, insured, and have undergone thorough background checks. We maintain strict hiring standards to ensure the safety and well-being of every patient.

Question 14

What happens if I have an urgent need after hours?

Accepted Answer

We provide 24/7 on-call support for urgent clinical needs. If you have a concern outside of regular business hours, you can reach our on-call nurse who will assess the situation and advise on next steps.

Question 15

How do you communicate with my doctor?

Accepted Answer

Our nurses provide regular updates to your physician, including visit notes, changes in condition, and progress toward care goals. We believe strong communication between your home health team and your doctor is essential to your recovery.

Frequently Asked Questions

Getting Started

Insurance & Payment

Our Services

Pediatric Care

Quality & Safety

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